There are three main types of Feedback:
Information specific, issue-focused and based on observations. There are four types of constructive feedback:
- Negative feedback – corrective comments about past behavior. Focuses on behavior that wasn’t successful and shouldn’t be repeated.
- Positive feedback – affirming comments about past behavior. Focuses on behavior that was successful and should be continued.
- Negative feedforward – corrective comments about future performance. Focuses on behavior that should be avoided in the future.
- Positive feedforward – affirming comments about future behavior. Focused on behavior that will improve performance in the future.
Positive statements about a person or organisation. Most recipients will respond to praise with an increase in self-esteem, self-efficacy and/or confidence.
An opinion, judgment or negative statement about the person or organisation or their behavior. Criticism is destructive feedback and is generally not effective at increasing performance.